Welcome to Outdoor Research!
FILE A WARRANTY CLAIM
Please visit the Warranty Claim Submission page.
- ***Please Note: Warranty claims are assessed on a case-by-case basis. We reserve the right to refuse a warranty claim at any time.***
- Response times for warranty claims are currently taking 3 - 4 weeks. Thank you for your patience, we will respond to you as quickly as we can.
If you’ve reached this page, you may be thinking that your gear has a defect in materials, workmanship, or other failure – and we’re sorry about that. Let’s get your gear back on track so you can get back outside. Outdoor Research® products are built with only the highest quality standards, rigorously tested, and with your total satisfaction as our goal. We want to see our customers use our gear to its full potential, which will include natural weathering from outdoor environments. Because of this, we do not accept warranties for this type of normal wear and tear, or for products that have been handled against their intended use, involved in accidents, defaced, or sold from non-authorized dealers. Our warranty does not cover user-created damages like rips, tears, burns, or holes. To lengthen the life of your gear, our customer service team is happy to send you some tenacious tape patches. Note that patches can only be sent to a US or CA address. If you have any questions about the Infinite Guarantee®, or about filling out your warranty form, or would like to request some patches to extend the life of your gear, you can reach our customer service team at 855-967-8197 (Monday-Friday, 7am-5pm PST), or by emailing firstname.lastname@example.org. Note: Products with SMS tags, or that have tags marked with an X, are not valid for warranty. Please use the form below, or select one of the following options, to connect with an Outdoor Research representative:
- International warranty claims: Unfortunately, we only ship within the United States and Canada. Please use our Store Finder Link for a location near you.
- Gov orders
- Group sales
- If you made an online purchase directly from OutdoorResearch.com within the last 60 days, please email email@example.com
- *** Are you a Retailer?
- All other requests, please visit the Warranty Claim Submission page.